Recent Reviews of Mercedes-Benz of Pompano
August 7, 2020
Took my 2016 E Class in for scheduled service. A great experience. Raul was very helpful and kept me informed throughout the process. I live part of the year “up north” and AutoNation provided a much better experience than the MB dealer I have dealt with “up North”!
July 7, 2020
First time purchasing a car using the internet, and it was a pleasant experience. Giancarlo was superb engaging me, and providing me the necessary information without making me feel like I was being sold. Once we got to the showroom at Mercedes Benz of Pompano, we just... Read Full Review signed and drove off. Read Short Review
June 30, 2020
My auto was check as they say from head to toe. Washed n vacuumed. dry happy with service and representative, Raul. each time my husband and I visit Mercedes of Pompano we are given excellent treatment
June 26, 2020
I’ve been looking for a particular SUV for the past 3 months. I tried quite a few dealerships, but no one came close to the costumer service and selection to Mercedes Benz of Pompano. They even offered to bring cars from other Autonation dealerships for me to view so I... Read Full Review didn’t have to make several stops. Reggie helped me through the process and I am very thankful for the car they helped me find. Read Short Review
May 27, 2020
My service advisor Armando Ramos exemplified what a service advisor should be. He was prompt, courteous, knowledgeable, friendly, and most importantly, to me, he managed to have my car serviced promptly and in a shorter time than expected.
August 4, 2020
Dealership was great and what I expected of a Mercedes dealership. Salesperson (Eric) was knowledgeable and, best of all, most of the process was completed online or over the phone, to include trade-in. My only complaint would be, and its petty, but i dont feel the vehicle... Read Full Review was turned over very clean. I know, petty. I have purchased vehicles at other dealerships and they are turned over as if they were detailed, inside and out. This looked like a regular wash and a quick pass of a rag in the interior. Thats the only reason for the 4 starts(sorry). Everything else at the dealership was great and they have an expansive selection of Mercedes vehicles, new and used. Would recommend and would buy there again. Read Short Review
July 31, 2020
Staff so professional, always helpful
July 31, 2020
Super Dealer. Will always refer other friend and family to use this dealer. Top notch Service consultant Richardson, very knowledgeable about my issues with my E55 AMG. I will continue to use this dealer with all my service needs.
July 28, 2020
AILED THE SERVICE DIRECTOR IS AWESOME. SHE MAKES IT A VERY PLEASANT EXPERIENCE BRINGING IN YOUR CAR FOR SERVICE AND DOWS EVERYTHNG POSSIBLE TO GET IT DONE QUICKLY. I WOULD NOT GO ANUWHERE ELSE TO EITHER PURCHASE A CAR OR FOR SERVICE.
July 28, 2020
Love my new car!! Had a great experience and thank you to Albert Medina for making it easy. Update: I still love my car but I have to complain about the service I recently received. I brought my car in for 20k service and elected not to take loaner as I had a ride that day.... Read Full Review I expected the service to take a couple of hours and to be called when completed. I never got a call so I started to get concerned and called my service advisor’ s number, Mike Smith, had to leave a message. He never called back so I called the service number and was informed it was closed. This was on Saturday and they were closed on Sunday so I had no car and had no idea if the service was completed. On top of it all my keys were left in the car. I went to the sales side, it was still opened and spoke to the sales manager, Shawn Bressman, to see if he could help me with my situation. He was terrible and absolutely no help what so ever. Said he couldn’t give us a vehicle, that we should have taken the loaner, and that we could rent a car. Ask him to call the service manager, he completely refused. He never even looked up my name in the system or took my number. All he said was there was nothing he could do and that the service department opened at 7 on Monday. So I had to Uber there on Monday not even knowing what happened to my car. I expected better customer service from a high end car dealership and I am so disappointed that this may change any recommendations going forward. There is more than one Mercedes dealership around. Read Short Review
June 24, 2020
Very satisfied with the 30,000 mile check up, new tires, alignment and blacked out wheels. Thanks for the detailed wash.
June 10, 2020
I found the car through a consumer reports link and contacted Mercedes of Pompano about it. I was given Steve’s cell phone and communicated directly with him via phone and text. I had a smooth and welcoming experience of walking in, testing the car and buying it. Wothin 3... Read Full Review hours I drove home in my new car. . Read Short Review
April 24, 2020
Customer service was amazing. The sales person was able to accommodate me on the payment plan that I wanted and the entire transaction took less then an hour to complete. Everyone at the dealership is very nice and friendly. The financial manager is very nice and was able... Read Full Review to give extra perks and I am very happy with my new car. Read Short Review
November 18, 2019
My E350 purchase experience at Mercedes-Benz of Pompano was truly outstanding! My sales associate, Gabriel, was absolutely amazing from start to finish and performed the transaction with the highest character and integrity I have ever experienced in car purchasing. He was... Read Full Review not only my salesman but became a true friend as well. Shawn, the sales manager, gave me a spectacularly good deal on my trade-in and with free shipping on both my trade-in and purchase. Most highly recommend! Read Short Review
October 4, 2019
Fast service and professional treatment.
August 4, 2020
Great service courteous employees pleasure to do Business with
July 31, 2020
This was a wonderful car shopping experience. Easy and stress free. Once we decided on the options we wanted Mercedes-Benz of Pompano was able to find the car and deliver it for a very competitive price. Keith delivered the vehicle to our home and explained everything... Read Full Review clearly. Paperwork for lease deal was a breeze. Couldn’t be happier! Read Short Review
July 28, 2020
Bradley is one of the best service reps ever. Keeps me up to date on everything and values my time.
July 25, 2020
Brad kept me constantly informed about the progress and repairs on my vehicle. Had to drop it off after hours but the whole process was a breeze. Thank you, Brad for the excellent service!
July 8, 2020
Great service, quick and painless despite showing up with no appointment (flat tire) on the day before a holiday.